Our quality of service

Customer satisfaction and quality of service are central to the Group's concerns.
The “only” customer relations centre listens to subscribers’ requests relating to fixed-line, mobile and ADSL services for residential and business customers. More than 200 Outremer Telecom staff are available to help customers 24 hours a day, seven days a week.

Customers also benefit from an area on the  HYPERLINK "http://www.only.fr" www.only.fr website on which they can do things such as view and archive their bills, and view their account and usage.

To ensure an even greater local presence, Outremer Telecom offers at least one dedicated Customer Services store in each region in which it operates, which customers with specific requests can visit in order to receive personal, face-to-face attention.

Lastly, Outremer Telecom has its own team of more than 20 dedicated installation technicians for clients requesting this service and for providing at-home repairs, ensuring rapid and effective service.

In order to work with businesses on as close a level as possible, they benefit from a 100% dedicated customer service department to handle any requests such as information, changes in the offer and administrative and technical issues.

In addition to all of these activities, the “only” team also aims to provide responses giving a high level of customer satisfaction and thereby fostering the loyalty of each of its customers.